Call Centre And Customer Management

Though the call centre industry is a relatively new entrant in the market, it has turned into a growing phenomenon in very little time. From outsourcing and BPO to customer management and support, the call centres are providing quality services to many industries. As such, the growing phenomenon is likely to expand in coming years and may remain so for coming decades. Call centre agents are professionally trained to handle a variety of clients belonging to different industries. Customer management is a highly popular service sector of call centres which companies utilize in multiple ways. If you are looking to hire the services of a call centre, here is what you need to know about the call centre staff:

Customer Management

As it goes, call centres play a pivotal role in providing companies to realign their customer related goals. From sales to marketing, call centres facilitate customer management through several ways. Prior to making a call, the call centre agent is well aware about the customer background and the recent history.  Doing so helps the agent to better acquaint himself with to expect from the client during the call. This helps the agent to formulate a proper sales strategy beforehand. It also allows the agent about how to properly interact with the customer.

Outsourcing

The core purpose of a call centre is to connect clients with entrepreneurs. During the process, the call centre will cater for all requirements that are necessary to establish goodwill among your customers. You can also allow them to use influencers to improve the customer experience.

Communication

Communication is the key role for every call centre. Without proper communication, the call centre becomes redundant and useless. It is for this reason that almost all call centres pay great attention at improving communication skills. After all, their sole purpose is to remain in touch and convince a variety of customers on doing something never thought of doing, or didn’t want to do. Make no mistake about it, communication is a powerful tool that brings with it excellent business opportunities. However, no industry uses it better than call centres.

With all said and done, a call centre relies solely on the strength of communication. It is with this tool that they make a good name for their services both at home and overseas.

So, before you go out to hire a call centre for customer service, always keep their communication in view. Read more about customer communication.

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Know The Basics Of Starting Business In Dubai

Are you looking to start a business in Dubai? Good, after all, you will find more business opportunities in UAE than many countries across the world. Dubai is not only a famous touring spot; it is an equally popular business spot. Businesses from all over the world love to move to Dubai for a number of reasons. There is nothing wrong in planning to move your business, or at least an office to Dubai as it gives you a wholesome opportunity to increase your business footprint. Here is more to know about setting up a business in Dubai that you might find interesting:

Location

Perhaps even before thinking to set up the business, you might want to check different locations in the city. The purpose is to pick the best location that you think will suit your business most. Fortunately, Dubai has an abundance of areas where you can kickstart your business. From exotic seashores to busy mainland metropolis, Dubai has them all. In case you end up liking more than one place, you should consider your options to choose the best place out of the two.

Business Type

Once you’ve short listed the location, it is time to decide the type of business you want to do in Dubai. Many fresh entrepreneurs like to choose the type of business first and go out to check the locations later. In which case, you can freely choose which one to do first as both moves is equally sensible. Coming back to the type of business you might want to do in the region, you should make a list and narrow it down to two or three options. Whether you are looking to do an LLC business, a corporation or a partnership, make it quick and move forward with the licensing. In case you are having difficulties choosing the right type of business, you can consult with the Department of Economic Development and ask them to suggest you options.

Legal

As with any business, you will be required to follow legalities and rules of the land before commencing your business. If you are doing business in the free zone, keep in mind that it has its own set of restrictions and legal obligations. Similarly, different rules are applicable for doing business in the mainland.

Visit website to find out more on what things to look for before starting your own business in Dubai.

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Why Marketing Agencies In Need of Translation Service

Global marketing companies sometimes find themselves in a difficult situation, especially when dealing with international campaigns. Although most of the stakeholders can speak and read the English language, conversing with them on their native language is definitely needed. More so when dealing with documents.

If you are a marketing agency pushing forward to expanding your company, then this is what a translation company can do for your business:

 

  1. Reach out to new customers

 

If you are launching a global marketing campaign, you need to have to communicate the message clearly to all your target audience. You can use the English language to be understood, but it would be better to communicate an important message by using the target audience’s native language. Through this, all your target audience would be able to relate to what your campaign is trying to convey.

 

  1. Better understand your audience

 

Launching a campaign globally is really hard to measure. You need to know the feedback of your intended audience to know how well the campaign is received. If you are running a marketing campaign in different locations, you will encounter audience who are using their native languages. Remember that all feedback is important. And if you are having a hard time understanding these comments and feedback, it would be best to get a translator to do the translation for you. The information that you will get from these feedbacks maybe used to know the efficiency of the campaign and what changes you can implement on your next campaign.

 

  1. Add value to your marketing services

 

Companies and brands are not just looking for the quality of service that a marketing agency can give but also the ones who can provide a wide range of service for them. By having a trusted translation company as a partner, you will be opening your business to more potential clients who are looking for companies who will be able to help them run campaigns across the globe and reach more audience.

 

  1. Create trust amongst foreign partners

 

Translations is not just being used for interpreting other languages. It can also help on making sure that foreign partners clearly understand the stand of the company, especially on the financial aspect. A financial statements translation is needed to provide accurate financial explanation on the standing of a branch or the company. Giving them the numbers is not enough, your company would need to be able to explain how you came up with such numbers.

Visit website to know how a translation company can help your business.

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Registering a service business in Dubai

Starting a business in the UAE can be a legal nightmare if you do not have the right kind of information, but, once the legal procedures are sorted, it should take not more than a week to get everything done. This article explores the things to be considered to have the process run smoothly.

Consider the type of license

To register a company in Dubai, there are three kinds of licenses that are given. The commercial license is for companies that will engage in trading activities and the industrial license is for manufacturing companies. For a service business, you require a professional license which is normally issued to service providers, artisans, and other professionals.

Local Dubai company licenses are usually issued by the Department of Economic Development. It operates in different locations but the main office is near the clock tower and is where the businessman must go to get comprehensively served.

Business licensing requirements

For banks and other financial institutions, there must be the UAE Central Bank approval. Insurance firms must be approved by the Ministry of Economy and Commerce. Companies offering medical services must be approved by the Ministry of Health. In addition, to this, (and for all other service business types) business registration must involve the Dubai Chamber of Commerce and Industry.

Consider the legal business structures

The federal law defines seven legal structures for business organizations that include; general partnerships, partnership in commendams, share partnerships, public shareholding, private shareholding, limited liability, and joint venture. The best options for especially mid-sized service businesses and small ones are the shared partnership and limited liability.

Choosing a representative or branch office

If you are a foreign entity interested in setting shop in Dubai, you can own all of your business as long as you have a representative. The local agent must be a UAE national. The option for business registration in this regards is covered by the Commercial Companies Law.

To register a company, therefore:-

  • Decide who you want your local agent to be

Consider factors such as whether you want him to assist in dealing with government procedures or you need just his details. Also, consider the yearly fee you are willing to pay and whether you have a good rapport.

  • Get an activity approval from the DED and a name

You can apply for this on a standard application form that is submitted to the Department of Economic Development.

  • Look for premises and make a contract as a tenant

A business in Dubai must have premises and evidence of this is through a tenancy contract.

  • Formulate a Memorandum of Association (MOA) with the sponsor

You can have this made for you from any law firm. The document must specify the details of the agreement including a special arrangements and an ownership percentage (among partners) section.

  • Submit MOA and the License application at the DED together with the necessary legal requirements and tenancy contract

Charges and fees are paid at this stage. You should be able to get a license a week after this.

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